k\u1ef9 n\u0103ng<\/a> s\u1ed1ng c\u00f2n \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t telesales th\u00e0nh c\u00f4ng<\/p>\n\n\n\nV\u1edbi \u00e1p l\u1ef1c c\u00f4ng vi\u1ec7c l\u1edbn, \u0111\u1ec3 c\u00f3 th\u1ec3 l\u00e0m vi\u1ec7c l\u00e2u d\u00e0i v\u1edbi ngh\u1ec1 telesale b\u00ean c\u1ea1nh vi\u1ec7c b\u1ea1n bi\u1ebft c\u00e1ch telesale hi\u1ec7u qu\u1ea3 th\u00ec c\u1ea7n ph\u1ea3i c\u00f3 r\u1ea5t nhi\u1ec1u k\u1ef9 n\u0103ng kh\u00e1c. V\u1eady, k\u1ef9 n\u0103ng c\u1ea7n c\u00f3 c\u1ee7a telesales l\u00e0 g\u00ec?<\/p>\n\n\n\n
N\u1eafm b\u1eaft \u0111\u01b0\u1ee3c t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng<\/p>\n\n\n\n
\u0110\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng k\u1ef9 n\u0103ng quan tr\u1ecdng, quy\u1ebft \u0111\u1ecbnh \u0111\u1ebfn vi\u1ec7c kh\u00e1ch h\u00e0ng c\u00f3 ch\u1ecdn mua s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n hay kh\u00f4ng. Qua vi\u1ec7c tr\u00f2 chuy\u1ec7n b\u1ea1n c\u1ea7n bi\u1ebft kh\u00e1ch h\u00e0ng \u0111ang c\u1ea7n t\u00ecm mua s\u1ea3n ph\u1ea9m n\u00e0o, m\u1ee9c gi\u00e1 ra sao,..t\u1eeb \u0111\u00f3 \u0111em t\u1edbi nh\u1eefng g\u1ee3i \u00fd v\u1ec1 s\u1ea3n ph\u1ea9m b\u00ean b\u1ea1n \u0111ang cung c\u1ea5p. \u0110\u1ed3ng th\u1eddi, gi\u1ea3i \u0111\u00e1p c\u00e1c th\u1eafc m\u1eafc, c\u00e2u h\u1ecfi c\u1ee7a h\u1ecd, thuy\u1ebft ph\u1ee5c h\u1ecd \u0111\u1eb7t mua h\u00e0ng th\u00ec m\u1edbi \u0111\u01b0\u1ee3c coi l\u00e0 m\u1ed9t telesales hi\u1ec7u qu\u1ea3.<\/p>\n\n\n\n
Kh\u00f4ng ng\u1eebng h\u1ecdc h\u1ecfi, n\u00e2ng cao ki\u1ebfn th\u1ee9c<\/p>\n\n\n\n
B\u00ean c\u1ea1nh c\u00e1c th\u00f4ng tin, ki\u1ebfn th\u1ee9c n\u1ec1n v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 m\u00e0 b\u1ea1n \u0111ang c\u00f3 th\u00ec b\u1ea1n c\u0169ng c\u1ea7n ph\u1ea3i t\u00ecm hi\u1ec3u, trang b\u1ecb cho m\u00ecnh nh\u1eefng ki\u1ebfn th\u1ee9c th\u00f4ng tin kh\u00e1c \u0111\u1ec3 cung c\u1ea5p cho kh\u00e1ch h\u00e0ng. Ngo\u00e0i ra c\u0169ng c\u1ea7n t\u1edbi nhi\u1ec1u ki\u1ebfn th\u1ee9c li\u00ean quan kh\u00e1c \u0111\u1ec3 t\u1ea1o ni\u1ec1m tin cho kh\u00e1ch h\u00e0ng, x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft.<\/p>\n\n\n\n
N\u00f3i n\u0103ng l\u01b0u lo\u00e1t, d\u1ec5 nghe, x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng nhanh<\/p>\n\n\n\n
\u0110\u1ec3 tr\u00fang tuy\u1ec3n v\u00e0 l\u00e0m vi\u1ec7c trong l\u0129nh v\u1ef1c telesale th\u00ec \u0111\u00e2y l\u00e0 m\u1ed9t trong s\u1ed1 c\u00e1c y\u00eau c\u1ea7u c\u01a1 b\u1ea3n nh\u1ea5t. Kh\u1ea3 n\u0103ng giao ti\u1ebfp, x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng nhanh s\u1ebd gi\u00fap b\u1ea1n d\u1ec5 d\u00e0ng ti\u1ebfp c\u1eadn v\u1edbi kh\u00e1ch h\u00e0ng, kh\u00e1ch h\u00e0ng y\u00ean t\u00e2m h\u01a1n v\u1ec1 s\u1ea3n ph\u1ea9m m\u00e0 c\u00f4ng ty b\u1ea1n cung c\u1ea5p. B\u00ean c\u1ea1nh \u0111\u00f3 c\u00f2n x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 b\u1ec1n l\u00e2u v\u1edbi kh\u00e1ch h\u00e0ng, b\u1ea1n h\u00e3y t\u1eadp trung v\u00e0o nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng th\u00ec vi\u1ec7c ch\u1ed1t \u0111\u01a1n ch\u1ec9 l\u00e0 v\u1ea5n \u0111\u1ec1 th\u1eddi gian.<\/p>\n\n\n\n
X\u00e2y d\u1ef1ng n\u1ed9i dung, k\u1ecbch b\u1ea3n tr\u01b0\u1edbc khi g\u1ecdi \u0111i\u1ec7n<\/p>\n\n\n\n
Tr\u01b0\u1edbc khi t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng v\u1ec1 m\u1ed9t s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 n\u00e0o \u0111\u00f3, b\u1ea1n h\u00e3y \u0111\u1ecdc k\u1ef9 th\u00f4ng tin v\u1ec1 nhu c\u1ea7u, s\u1edf th\u00edch,\u2026\u0111\u1ec3 t\u01b0 v\u1ea5n chu\u1ea9n nh\u1ea5t. M\u1eb7t kh\u00e1c, b\u1ea1n c\u0169ng c\u1ea7n ph\u1ea3i x\u00e1c \u0111\u1ecbnh tr\u01b0\u1edbc n\u1ed9i dung ph\u00f9 h\u1ee3p v\u1edbi kh\u00e1ch h\u00e0ng, t\u1ef1 \u0111\u1eb7t ra c\u00e1c c\u00e2u h\u1ecfi \u0111\u1ec3 c\u00f3 th\u1ec3 \u1ee9ng bi\u00ean m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t khi kh\u00e1ch h\u00e0ng th\u1eafc m\u1eafc.<\/p>\n\n\n\n
S\u1ef1 ki\u00ean tr\u00ec, b\u1ec1n b\u1ec9<\/p>\n\n\n\n
Ki\u00ean tr\u00ec, b\u1ec1n b\u1ec9 l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng v\u1edbi m\u1ed9t nh\u00e2n vi\u00ean telesale chuy\u00ean nghi\u1ec7p. B\u1ea1n s\u1ebd kh\u00f4ng g\u1eafn b\u00f3 \u0111\u01b0\u1ee3c v\u1edbi c\u00f4ng vi\u1ec7c n\u00e0y n\u1ebfu nh\u01b0 kh\u00f4ng c\u00f3 s\u1ef1 nh\u1eabn l\u1ea1i b\u1edfi kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh ch\u1ecdn mua ngay l\u1eadp t\u1ee9c khi b\u1ea1n m\u1edbi gi\u1edbi thi\u1ec7u v\u1ec1 s\u1ea3n ph\u1ea9m. S\u1ef1 ki\u00ean tr\u00ec, b\u1ec1n b\u1ec9 c\u1ee7a b\u1ea1n s\u1ebd \u0111\u01b0\u1ee3c \u0111\u1ec1n \u0111\u00e1p m\u1ed9t c\u00e1ch x\u1ee9ng \u0111\u00e1ng.<\/p>\n\n\n\n
Ngo\u00e0i ra, b\u1ea1n c\u0169ng c\u1ea7n c\u00f3 th\u00eam c\u00e1c k\u1ef9 n\u0103ng c\u01a1 b\u1ea3n kh\u00e1c nh\u01b0 s\u1eed d\u1ee5ng th\u00e0nh th\u1ea1o c\u00e1c ph\u1ea7n m\u1ec1m g\u1ecdi \u0111i\u1ec7n, x\u1eed l\u00fd cu\u1ed9c g\u1ecdi; k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng, thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng ch\u1ed1t \u0111\u01a1n;\u2026.<\/p>\n\n\n\n
Tr\u00e1ch nhi\u1ec7m c\u1ee7a nh\u00e2n vi\u00ean l\u00e0m telesale l\u00e0 g\u00ec?<\/p>\n\n\n\n
K\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean telesale s\u1ebd d\u1ef1a tr\u00ean KPI, doanh s\u1ed1 b\u00e1n h\u00e0ng v\u00e0 l\u1ee3i nhu\u1eadn \u0111em l\u1ea1i cho c\u00f4ng ty. D\u00f9 b\u1ea1n l\u00e0 ng\u01b0\u1eddi m\u1edbi l\u00e0m vi\u1ec7c trong l\u0129nh v\u1ef1c n\u00e0y hay ng\u01b0\u1eddi c\u00f3 kinh nghi\u1ec7m th\u00ec \u0111\u1ec1u ph\u1ea3i \u0111\u1ea3m b\u1ea3o c\u00e1c y\u00eau c\u1ea7u c\u01a1 s\u1ea3n sau:<\/p>\n\n\n\n
S\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c giao h\u00e0ng th\u00e1ng<\/p>\n\n\n\n
S\u1ed1 l\u01b0\u1ee3ng \u0111\u01a1n h\u00e0ng c\u1ea7n ph\u1ea3i ch\u1ed1t th\u00e0nh c\u00f4ng<\/p>\n\n\n\n
Th\u1eddi gian trung b\u00ecnh nh\u00e2n vi\u00ean gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m t\u1edbi kh\u00e1ch h\u00e0ng<\/p>\n\n\n\n
T\u1ef7 l\u1ec7 cu\u1ed9c g\u1ecdi t\u1eeb ch\u1ed1i v\u1edbi t\u1ed5ng cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n<\/p>\n\n\n\n
S\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/p>\n\n\n\n
Thu nh\u1eadp c\u1ee7a nh\u00e2n vi\u00ean telesale \u0111\u01b0\u1ee3c t\u00ednh gi\u1ed1ng nh\u01b0 nh\u00e2n vi\u00ean kinh doanh. H\u1ecd th\u01b0\u1eddng c\u00f3 2 lo\u1ea1i l\u01b0\u01a1ng \u0111\u00f3 l\u00e0 l\u01b0\u01a1ng c\u1ee9ng v\u00e0 l\u01b0\u01a1ng m\u1ec1m. L\u01b0\u01a1ng c\u1ee9ng l\u00e0 m\u1ed9t kho\u1ea3n l\u01b0\u01a1ng c\u1ed1 \u0111\u1ecbnh, \u0111\u01b0\u1ee3c tr\u1ea3 h\u00e0ng th\u00e1ng d\u00f9 b\u1ea1n c\u00f3 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c giao hay kh\u00f4ng. C\u00f2n l\u01b0\u01a1ng m\u1ec1m l\u00e0 s\u1ed1 % hoa h\u1ed3ng m\u00e0 b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c khi ch\u1ed1t m\u1ed9t \u0111\u01a1n h\u00e0ng th\u00e0nh c\u00f4ng. Ngo\u00e0i ra c\u00f2n c\u00f3 c\u00e1c ph\u1ea7n th\u01b0\u1edfng kh\u00e1c khi b\u1ea1n ho\u00e0n th\u00e0nh t\u1ed1t c\u00f4ng vi\u1ec7c.<\/p>\n\n\n\n
Ph\u1ed5 l\u01b0\u01a1ng c\u1ee7a telesales \u2013 ti\u1ebfp th\u1ecb b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i s\u1ebd t\u1eeb 4- 30 tri\u1ec7u \u0111\u1ed3ng, t\u00f9y theo kinh nghi\u1ec7m, n\u0103ng l\u1ef1c v\u00e0 c\u00f4ng ty, doanh nghi\u1ec7p. Trung b\u00ecnh th\u00ec l\u01b0\u01a1ng c\u1ee7a telesale th\u1eddi \u0111i\u1ec3m hi\u1ec7n nay s\u1ebd l\u00e0 t\u1eeb 7-8 tri\u1ec7u \u0111\u1ed3ng +% doanh s\u1ed1\/th\u00e1ng, t\u1ed5ng l\u01b0\u01a1ng c\u1ee7a m\u1ed9t telesales c\u00f3 th\u1ec3 l\u00ean t\u1edbi h\u00e0ng tr\u0103m tri\u1ec7u \u0111\u1ed3ng. \u0110\u00e2y l\u00e0 m\u1ee9c thu nh\u1eadp h\u1ea5p d\u1eabn n\u00ean \u0111\u01b0\u1ee3c nhi\u1ec1u ng\u01b0\u1eddi l\u1ef1a ch\u1ecdn hi\u1ec7n nay.<\/p>\n\n\n\n
Nh\u1eefng l\u1ed7i sai c\u1ee7a m\u1ed9t telesale l\u00e0 g\u00ec?<\/p>\n\n\n\n
Qu\u00e1 th\u00e2n m\u1eadt v\u1edbi kh\u00e1ch h\u00e0ng<\/p>\n\n\n\n
Trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p vi\u1ec7c b\u1ea1n th\u00e2n m\u1eadt qu\u00e1 v\u1edbi kh\u00e1ch h\u00e0ng s\u1ebd g\u00e2y c\u1ea3m gi\u00e1c kh\u00f4ng th\u1ecfa m\u00e1i m\u00e0 b\u1ea1n c\u0169ng r\u1ea5t kh\u00f3 m\u1edf l\u1eddi kh\u00e1ch h\u00e0ng s\u1ea3n ph\u1ea9m m\u00ecnh \u0111ang cung c\u1ea5p. Do \u0111\u00f3 b\u1ea1n c\u1ea7n bi\u1ebft c\u00e1ch ti\u1ebft ch\u1ebf, kh\u00f4ng n\u00ean qu\u00e1 th\u00e2n m\u1eadt m\u00e0 h\u00e3y l\u00e0m quen, g\u1ea7n g\u0169i v\u1edbi kh\u00e1ch h\u00e0ng trong m\u1ed9t ch\u1eebng m\u1ef1c nh\u1ea5t \u0111\u1ecbnh.<\/p>\n\n\n\n
Kh\u00f4ng n\u00f3i ng\u1ecdng, ti\u1ebfng \u0111\u1ecba ph\u01b0\u01a1ng<\/p>\n\n\n\n
N\u1ebfu b\u1ea1n \u0111\u1ec3 \u00fd, tr\u00ean c\u00e1c trang tuy\u1ec3n nh\u00e2n vi\u00ean telesale th\u00ec y\u00eau c\u1ea7u v\u1ec1 gi\u1ecdng n\u00f3i tr\u1edf c\u0169ng \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p ch\u00fa \u00fd t\u1edbi. \u0110\u1ec3 ti\u1ebfp c\u1eadn v\u1edbi kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng b\u1ea1n kh\u00f4ng \u0111\u01b0\u1ee3c n\u00f3i ng\u1ecdng, n\u00f3i ti\u1ebfng \u0111\u1ecba ph\u01b0\u01a1ng. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng hi\u1ec3u sai mong mu\u1ed1n, \u00fd ngh\u0129 c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n
Ng\u1eaft l\u1eddi kh\u00e1ch h\u00e0ng<\/p>\n\n\n\n
Khi t\u01b0 v\u1ea5n hay tr\u1ea3 l\u1eddi b\u1ea5t k\u1ef3 th\u1eafc m\u1eafc n\u00e0o c\u1ee7a kh\u00e1ch h\u00e0ng b\u1ea1n h\u00e3y t\u00f4n tr\u1ecdng kh\u00e1ch v\u00e0 \u0111\u1ec3 kh\u00e1ch h\u00e0ng \u0111\u01b0a ra h\u1ebft c\u00e2u h\u1ecfi, kh\u00f4ng n\u00ean ng\u1eaft l\u1eddi. Vi\u1ec7c ng\u1eaft l\u1eddi kh\u00f4ng ch\u1ec9 t\u1ea1o c\u1ea3m gi\u00e1c kh\u00f4ng th\u1ecfa m\u00e1i c\u00f2n c\u00f2n c\u1ea3m th\u1ea5y kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng.<\/p>\n\n\n\n
V\u1edbi n\u1ed9i dung trong b\u00e0i vi\u1ebft \u201cTelesales l\u00e0 g\u00ec? 5 k\u1ef9 n\u0103ng s\u1ed1ng c\u00f2n c\u1ee7a ngh\u1ec1 telesale\u201d, hy v\u1ecdng s\u1ebd gi\u00fap \u00edch v\u1edbi b\u1ea1n. \u0110\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t ng\u01b0\u1eddi t\u00e0i trong l\u0129nh v\u1ef1c telesale b\u1ea1n h\u00e3y th\u01b0\u1eddng xuy\u00ean h\u1ecdc t\u1eadp, trau d\u1ed3i th\u00eam nhi\u1ec1u k\u1ef9 n\u0103ng c\u00f9ng kh\u1ea3 n\u0103ng x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng linh ho\u1ea1t.<\/p>\n\n\n\n
<\/p>\n\n\n\n\n\n\n","protected":false},"excerpt":{"rendered":"
Ghi ch\u00fa: T\u00e0i li\u1ec7u tr\u00edch d\u1eabn Telesales l\u00e0 g\u00ec? L\u00e0 m\u1ed9t h\u00ecnh th\u1ee9c kinh doanh, ti\u1ebfp th\u1ecb s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 tr\u1ef1c ti\u1ebfp qua \u0111i\u1ec7n tho\u1ea1i. C\u00f4ng vi\u1ec7c c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean kinh doanh t\u01b0\u1edfng ch\u1eebng nh\u01b0 \u0111\u01a1n gi\u1ea3n nh\u01b0ng th\u1ef1c ch\u1ea5t \u0111\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng ng\u00e0nh ngh\u1ec1 \u00e1p l\u1ef1c nh\u1ea5t hi\u1ec7n nay. \u0110\u1ec3 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_disable_autopaging":false},"categories":[1],"tags":[],"class_list":["post-3608","post","type-post","status-publish","format-standard","hentry","category-general"],"_links":{"self":[{"href":"https:\/\/www.vietlearn.org\/kien-thuc\/wp-json\/wp\/v2\/posts\/3608","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vietlearn.org\/kien-thuc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vietlearn.org\/kien-thuc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vietlearn.org\/kien-thuc\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vietlearn.org\/kien-thuc\/wp-json\/wp\/v2\/comments?post=3608"}],"version-history":[{"count":0,"href":"https:\/\/www.vietlearn.org\/kien-thuc\/wp-json\/wp\/v2\/posts\/3608\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.vietlearn.org\/kien-thuc\/wp-json\/wp\/v2\/media?parent=3608"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vietlearn.org\/kien-thuc\/wp-json\/wp\/v2\/categories?post=3608"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vietlearn.org\/kien-thuc\/wp-json\/wp\/v2\/tags?post=3608"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}