{"id":3721,"date":"2021-11-01T15:21:25","date_gmt":"2021-11-01T08:21:25","guid":{"rendered":"https:\/\/www.vietlearn.org\/post\/?p=3721"},"modified":"2021-11-01T15:21:29","modified_gmt":"2021-11-01T08:21:29","slug":"kpi-la-gi-cach-xay-dung-kpi-cho-nhan-vien","status":"publish","type":"post","link":"https:\/\/www.vietlearn.org\/kien-thuc\/kpi-la-gi-cach-xay-dung-kpi-cho-nhan-vien\/","title":{"rendered":"KPI l\u00e0 g\u00ec? C\u00e1ch x\u00e2y d\u1ef1ng kpi cho nh\u00e2n vi\u00ean"},"content":{"rendered":"\n<p>Ghi ch\u00fa: T\u00e0i li\u1ec7u tr\u00edch d\u1eabn<\/p>\n\n\n\n<p>KPI l\u00e0 g\u00ec? L\u00e0 m\u1ed9t trong nh\u1eefng ch\u1ec9 s\u1ed1 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c nhi\u1ec1u c\u00f4ng ty, doanh nghi\u1ec7p \u00e1p d\u1ee5ng. Ch\u1ec9 s\u1ed1 KPI kh\u00f4ng ch\u1ec9 gi\u00fap doanh nghi\u1ec7p n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c kh\u1ea3 n\u0103ng l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean m\u00e0 c\u00f2n gi\u00fap c\u00e1c c\u1ea5p qu\u1ea3n l\u00fd \u0111\u1ec1 ra ph\u01b0\u01a1ng h\u01b0\u1edbng ph\u00e1t tri\u1ec3n ph\u00f9 h\u1ee3p cho t\u1eebng giai \u0111o\u1ea1n.<\/p>\n\n\n\n<p>Ch\u1ec9 ti\u00eau KPI l\u00e0 g\u00ec? Key performance indicators l\u00e0 g\u00ec?<\/p>\n\n\n\n<p>KPI l\u00e0 t\u00ean vi\u1ebft t\u1eaft c\u1ee7a Key Performance Indicator, c\u00f3 ngh\u0129a l\u00e0 ch\u1ec9 s\u1ed1 \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c. C\u00f4ng c\u1ee5 \u0111o l\u01b0\u1eddng n\u00e0y \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n qua s\u1ed1 li\u1ec7u, t\u1ef7 l\u1ec7, ch\u1ec9 ti\u00eau \u0111\u1ecbnh l\u01b0\u1ee3ng nh\u1eb1m ph\u1ea3n \u00e1nh hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c t\u1ed5 ch\u1ee9c ho\u1eb7c b\u1ed9 ph\u1eadn ch\u1ee9c n\u0103ng, c\u00e1 nh\u00e2n \u0111\u1ea1t \u0111\u01b0\u1ee3c CSFs (Y\u1ebfu t\u1ed1 ch\u1ee7 ch\u1ed1t th\u00e0nh c\u00f4ng).<\/p>\n\n\n\n<p>C\u00e1c c\u00f4ng ty, doanh nghi\u1ec7p s\u1ebd s\u1eed d\u1ee5ng KPI \u1edf nhi\u1ec1u c\u1ea5p \u0111\u1ed9 kh\u00e1c nhau \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 th\u00e0nh c\u00f4ng \u0111\u1ed1i v\u1edbi m\u1ee5c ti\u00eau \u0111\u01b0\u1ee3c \u0111\u1ec1 ra tr\u01b0\u1edbc \u0111\u00f3. KPI \u1edf m\u1ee9c \u0111\u1ed9 cao s\u1ebd t\u1eadp trung v\u00e0o c\u00e1c ch\u1ec9 s\u1ed1, m\u1ee5c ti\u00eau chung c\u1ee7a to\u00e0n doanh nghi\u1ec7p, c\u00f2n KPI \u1edf m\u1ee9c \u0111\u1ed9 th\u1ea5p th\u00ec s\u1ebd \u00e1p d\u1ee5ng cho c\u00e1c h\u1ec7 th\u1ed1ng quy tr\u00ecnh, ph\u00f2ng ban \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c.<\/p>\n\n\n\n<p>Kh\u00e1i ni\u1ec7m KPIs l\u00e0 g\u00ec \u0111\u01b0\u1ee3c hi\u1ec3u m\u1ed9t c\u00e1ch \u0111\u01a1n gi\u1ea3n l\u00e0 c\u01a1 s\u1edf \u0111\u1ec3 nh\u00e0 qu\u1ea3n l\u00fd \u0111\u00e1nh gi\u00e1 th\u00e0nh t\u00edch c\u1ee7a ph\u00f2ng ban, nh\u00e2n vi\u00ean; t\u1eeb \u0111\u00f3 \u0111\u01b0a ra khuy\u1ebfn kh\u00edch ph\u00f9 h\u1ee3p cho t\u1eebng ph\u00f2ng, ban v\u00e0 nh\u00e2n vi\u00ean.<\/p>\n\n\n\n<p>M\u1ee5c \u0111\u00edch ch\u00ednh c\u1ee7a vi\u1ec7c \u00e1p d\u1ee5ng ch\u1ec9 s\u1ed1 KPI trong \u0111\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c l\u00e0 \u0111\u1ea3m b\u1ea3o cho ng\u01b0\u1eddi lao \u0111\u1ed9ng th\u1ef1c hi\u1ec7n \u0111\u00fang c\u00e1c tr\u00e1ch nhi\u1ec7m c\u1ee7a m\u00ecnh trong t\u1eebng v\u1ecb tr\u00ed c\u1ee5 th\u1ec3. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap cho vi\u1ec7c \u0111\u00e1nh gi\u00e1 c\u00f4ng vi\u1ec7c tr\u1edf n\u00ean minh b\u1ea1ch, c\u1ee5 th\u1ec3, r\u00f5 r\u00e0ng. T\u00f9y theo t\u1eebng b\u1ed9 ph\u1eadn m\u00e0 c\u00f4ng ty, doanh nghi\u1ec7p c\u00f3 c\u00e1c ch\u1ec9 s\u1ed1 \u0111\u00e1nh gi\u00e1 kh\u00e1c nhau v\u00e0 ngay c\u1ea3 m\u1ed7i ng\u01b0\u1eddi trong t\u1eebng b\u1ed9 ph\u1eadn c\u0169ng c\u00f3 KPI kh\u00e1c nhau.<\/p>\n\n\n\n<p>Ph\u00e2n lo\u1ea1i KPIs<\/p>\n\n\n\n<p>C\u00f3 r\u1ea5t nhi\u1ec1u lo\u1ea1i KPI kh\u00e1c nhau, nh\u01b0ng \u0111\u01b0\u1ee3c chia th\u00e0nh 2 lo\u1ea1i ch\u00ednh, \u0111\u00f3 l\u00e0:<\/p>\n\n\n\n<p>KPIs \u0111\u01b0\u1ee3c g\u1eafn v\u1edbi c\u00e1c m\u1ee5c ti\u00eau mang t\u00ednh chi\u1ebfn l\u01b0\u1ee3c: C\u00e1c m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c th\u01b0\u1eddng l\u00e0 ti\u1ec1n, profit,\u2026t\u00e1c \u0111\u1ed9ng tr\u1ef1c ti\u1ebfp t\u1edbi s\u1ef1 s\u1ed1ng c\u00f2n c\u1ee7a c\u00f4ng ty. V\u00ed d\u1ee5 nh\u01b0 KPI chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a c\u00f4ng ty ph\u1ea3i \u0111\u1ea1t trong m\u1ed7i th\u00e1ng l\u00e0 10 t\u1ef7, m\u1ed7i n\u0103m 120 t\u1ef7; n\u1ebfu nh\u01b0 kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u00f3 c\u00f4ng ty s\u1ebd b\u1ecb \u1ea3nh h\u01b0\u1edfng, \u0111\u01a1n v\u1ecb \u0111\u1ea7u t\u01b0 r\u00fat v\u1ed1n,\u2026<\/p>\n\n\n\n<p>KPIs g\u1eafn v\u1edbi m\u1ee5c ti\u00eau mang t\u00ednh chi\u1ebfn thu\u1eadt: M\u1ee5c ti\u00eau chi\u1ebfn thu\u1eadt l\u00e0 c\u00e1c ho\u1ea1t \u0111\u1ed9ng nh\u1ecf gi\u00fap c\u00f4ng ty th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c.<\/p>\n\n\n\n<p>KPI chi\u1ebfn l\u01b0\u1ee3c \u0111\u01b0\u1ee3c coi l\u00e0 c\u00e1c ch\u1ec9 ti\u00eau \u1edf c\u1ea5p c\u00f4ng ty, v\u00e0 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ph\u00e2n b\u1ed5 cho c\u00e1c th\u00e0nh vi\u00ean c\u1ee7a Ban gi\u00e1m \u0111\u1ed1c ho\u1eb7c c\u00e1c ph\u00f2ng ban. C\u00e1c tr\u01b0\u1edfng ph\u00f2ng s\u1ebd ph\u00e2n t\u00edch c\u00e1c ch\u1ec9 ti\u00eau n\u00e0y \u0111\u1ec3 ti\u1ebfn h\u00e0nh c\u00e1c ch\u1ec9 ti\u00eau c\u1ee5 th\u1ec3 \u1edf c\u1ea5p chi\u1ebfn thu\u1eadt hay c\u1ea5p ph\u00f2ng ban giao cho nh\u00e2n vi\u00ean t\u01b0\u01a1ng \u1ee9ng.<\/p>\n\n\n\n<p>L\u1ee3i \u00edch c\u1ee7a c\u00e1c ch\u1ec9 s\u1ed1 KPI<\/p>\n\n\n\n<p>Ch\u1ec9 s\u1ed1 KPI gi\u1eef vai tr\u00f2 quan tr\u1ecdng \u0111\u1ed1i, th\u00fac \u0111\u1ea9y doanh nghi\u1ec7p \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u1ec1 ra. C\u1ee5 th\u1ec3:<\/p>\n\n\n\n<p>L\u00e0 c\u00f4ng c\u1ee5 tri\u1ec3n khai, \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 chi\u1ebfn l\u01b0\u1ee3c th\u1ef1c hi\u1ec7n, ch\u1ec9 s\u1ed1 KPI gi\u00fap qu\u1ea3n l\u00fd n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c t\u00ecnh h\u00ecnh c\u1ee7a doanh nghi\u1ec7p.<\/p>\n\n\n\n<p>\u0110o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t c\u1ee7a doanh nghi\u1ec7p, c\u1ee7a t\u1eebng b\u1ed9 ph\u1eadn, c\u00e1 nh\u00e2n so v\u1edbi m\u1ee5c ti\u00eau \u0111\u01b0\u1ee3c \u0111\u1ec1 ra.<\/p>\n\n\n\n<p>H\u1ed7 tr\u1ee3 c\u00e1c c\u1ea5p qu\u1ea3n l\u00fd \u0111\u01b0a ra ch\u1ebf \u0111\u1ed9 l\u01b0\u01a1ng th\u01b0\u1edfng ph\u00f9 h\u1ee3p v\u1edbi k\u1ebft qu\u1ea3; t\u1eeb \u0111\u00f3 t\u1ea1o \u0111\u1ed9ng l\u1ef1c cho nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c t\u1ed1t h\u01a1n.<\/p>\n\n\n\n<p>Gi\u00fap nh\u00e2n vi\u00ean c\u00f3 c\u00e1i nh\u00ecn t\u1ed5ng th\u1ec3 v\u1ec1 m\u1ee5c ti\u00eau c\u00f4ng vi\u1ec7c, hi\u1ec3u r\u00f5 \u0111\u01b0\u1ee3c c\u00f4ng vi\u1ec7c n\u00e0o quan tr\u1ecdng v\u00e0 c\u1ea7n ph\u1ea3i \u01b0u ti\u00ean l\u00e0m tr\u01b0\u1edbc.<\/p>\n\n\n\n<p>\u0110\u1ecbnh h\u00ecnh v\u00e0 ph\u00e1t tri\u1ec3n chi\u1ebfn l\u01b0\u1ee3c kinh doanh c\u1ee7a doanh nghi\u1ec7p theo m\u1ee5c ti\u00eau c\u1ee7a t\u1eebng c\u00e1 nh\u00e2n.<\/p>\n\n\n\n<p>C\u00e1c ch\u1ec9 s\u1ed1 KPI thu\u1ed9c nhi\u1ec1u lo\u1ea1i kh\u00e1c nhau<\/p>\n\n\n\n<p>Vi\u1ec7c hi\u1ec3u sai v\u00e0 \u00e1p d\u1ee5ng m\u1ed9t c\u00e1ch m\u00e1y m\u00f3c c\u1ee7a h\u1ec7 th\u1ed1ng KPI s\u1ebd t\u1ea1o ra nhi\u1ec1u b\u1ea5t c\u1eadp trong h\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 c\u1ee7a c\u00f4ng ty. KPI c\u00f3 th\u1ec3 thu\u1ed9c 3 lo\u1ea1i sau:<\/p>\n\n\n\n<p>H\u1ec7 th\u1ed1ng KPI t\u1eadp trung v\u00e0o \u0111\u1ea7u ra \u2013 output<\/p>\n\n\n\n<p>\u0110\u00e2y l\u00e0 ch\u1ec9 s\u1ed1 quen thu\u1ed9c \u0111\u1ed1i v\u1edbi c\u00e1c chuy\u00ean vi\u00ean nh\u00e2n s\u1ef1. H\u1ec7 th\u1ed1ng KPI output gi\u00fap cho c\u00f4ng t\u00e1c \u0111\u00e1nh gi\u00e1 nhanh v\u00e0 hi\u1ec7u qu\u1ea3. \u0110i\u1ec3m tr\u1eeb c\u1ee7a h\u1ec7 th\u1ed1ng n\u00e0y l\u00e0 kh\u00f4ng c\u00e2n nh\u1eafc t\u1ed1t t\u00ecnh h\u00ecnh hay thay \u0111\u1ed5i tr\u00ean th\u1ecb tr\u01b0\u1eddng kinh doanh, kh\u00f4ng khuy\u1ebfn kh\u00edch ph\u00e1t tri\u1ec3n, t\u1ea1o \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 nh\u00e2n vi\u00ean t\u1eadp trung v\u00e0o c\u00e1c gi\u1ea3i ph\u00e1p ng\u1eafn h\u1ea1n.<\/p>\n\n\n\n<p>H\u1ec7 th\u1ed1ng KPI h\u00e0nh vi<\/p>\n\n\n\n<p>KPI h\u00e0nh vi ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c v\u1ecb tr\u00ed m\u00e0 \u0111\u1ea7u ra r\u1ea5t kh\u00f3 l\u01b0\u1ee3ng h\u00f3a. V\u00ed d\u1ee5 nh\u01b0 v\u1ecb tr\u00ed chuy\u00ean vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, c\u00e1c h\u00e0nh vi nh\u01b0 t\u00edch c\u1ef1c l\u00e0m vi\u1ec7c, ch\u0103m ch\u1ec9 v\u00e0 c\u1ea9n th\u1eadn l\u00e0 nh\u1eefng y\u1ebfu t\u1ed1 \u0111\u1ea3m b\u1ea3o \u0111\u1ea7u ra t\u1ea1i c\u00e1c v\u1ecb tr\u00ed l\u00e0m vi\u1ec7c.<\/p>\n\n\n\n<p>H\u1ec7 th\u1ed1ng KPI n\u0103ng l\u1ef1c<\/p>\n\n\n\n<p>KPI v\u1ec1 n\u0103ng l\u1ef1c s\u1ebd ch\u00fa tr\u1ecdng v\u00e0o kh\u1ea3 n\u0103ng c\u1ee7a nh\u00e2n vi\u00ean. H\u1ec7 th\u1ed1ng KPI n\u0103ng l\u1ef1c s\u1ebd t\u1eadp trung v\u00e0o nguy\u00ean nh\u00e2n thay v\u00ec k\u1ebft qu\u1ea3 nh\u01b0 trong h\u1ec7 th\u1ed1ng KPI t\u1eadp trung \u0111\u1ea7u ra.<\/p>\n\n\n\n<p>Th\u1ebf n\u00e0o \u0111\u01b0\u1ee3c coi l\u00e0 h\u1ec7 th\u1ed1ng KPI ch\u1ea5t l\u01b0\u1ee3ng?<\/p>\n\n\n\n<p>B\u1ea3ng \u0111\u00e1nh gi\u00e1 KPI t\u1ed1t, ch\u1ea5t l\u01b0\u1ee3ng c\u1ea7n ph\u1ea3i \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c c\u00e1c ti\u00eau ch\u00ed sau \u0111\u00e2y:<\/p>\n\n\n\n<p>Ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c<\/p>\n\n\n\n<p>Ch\u1ec9 s\u1ed1 KPI b\u1ed9 ph\u1eadn , c\u00e1 nh\u00e2n ph\u1ea3i ph\u00f9 h\u1ee3p v\u1edbi ch\u1ee9c n\u0103ng \u0111\u01b0\u1ee3c ph\u00e2n b\u1ed5.<\/p>\n\n\n\n<p>Tr\u1ecdng t\u00e2m \u2013 \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n trong c\u00e1c ch\u1ec9 s\u1ed1 c\u1ee7a c\u00e1c m\u1ee5c ti\u00eau<\/p>\n\n\n\n<p>\u0110\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c \u0111\u1ea7y \u0111\u1ee7 c\u00e1c ti\u00eau ch\u00ed SMART<\/p>\n\n\n\n<p>C\u00e1ch x\u00e2y d\u1ef1ng KPI cho nh\u00e2n vi\u00ean<\/p>\n\n\n\n<p>\u0110\u1ec3 \u0111\u01b0a ra c\u00e1c ch\u1ec9 s\u1ed1 KPI ph\u00f9 h\u1ee3p, ng\u01b0\u1eddi d\u00f9ng x\u00e2y d\u1ef1ng KPI theo tr\u00ecnh t\u1ef1 sau \u0111\u00e2y:<\/p>\n\n\n\n<p>X\u00e1c \u0111\u1ecbnh ch\u1ee7 th\u1ec3 x\u00e2y d\u1ef1ng KPI<\/p>\n\n\n\n<p>Ch\u1ee7 th\u1ec3 x\u00e2y d\u1ef1ng KPI c\u00f3 th\u1ec3 l\u00e0 tr\u01b0\u1edfng b\u1ed9 ph\u1eadn, qu\u1ea3n l\u00fd, ph\u00f2ng ban,\u2026D\u00f9 l\u00e0 ai th\u00ec c\u0169ng ph\u1ea3i l\u00e0 ng\u01b0\u1eddi c\u00f3 tr\u00ecnh \u0111\u1ed9 chuy\u00ean m\u00f4n cao, n\u1eafm r\u00f5 \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau, t\u1ed5 ch\u1ee9c, nhi\u1ec7m v\u1ee5. \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o \u0111\u01b0\u1ee3c t\u00ednh th\u1ed1ng nh\u1ea5t, th\u00ec c\u0169ng c\u1ea7n nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u00f3ng g\u00f3p t\u1eeb c\u00e1c b\u1ed9 ph\u1eadn, c\u00e1 nh\u00e2n li\u00ean quan.<\/p>\n\n\n\n<p>X\u00e1c \u0111\u1ecbnh r\u00f5 nhi\u1ec7m v\u1ee5, ch\u1ee9c n\u0103ng c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn<\/p>\n\n\n\n<p>Khi x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng KPI c\u1ea7n ph\u1ea3i x\u00e1c \u0111\u1ecbnh r\u00f5 ch\u1ee9c n\u0103ng c\u1ee7a t\u1eebng b\u1ed9 ph\u1eadn \u0111\u1ec3 c\u00f3 c\u00e1c ch\u1ec9 s\u1ed1 \u0111\u00e1nh gi\u00e1 ph\u00f9 h\u1ee3p. V\u00ed d\u1ee5 nh\u01b0 nh\u00e2n vi\u00ean kinh doanh s\u1ebd c\u00f3 KPIs kh\u00e1c v\u1edbi nh\u00e2n vi\u00ean <a href=\"https:\/\/www.vietlearn.org\" data-internallinksmanager029f6b8e52c=\"2\" title=\"Vietlearn\" rel=\"nofollow\">marketing<\/a>.<\/p>\n\n\n\n<p>X\u00e1c \u0111\u1ecbnh r\u00f5 v\u1ecb tr\u00ed ch\u1ee9c danh, nhi\u1ec7m v\u1ee5 ch\u1ee9c danh<\/p>\n\n\n\n<p>C\u1ea7n m\u00f4 t\u1ea3 r\u00f5 r\u00e0ng c\u00f4ng vi\u1ec7c c\u1ee7a t\u1eebng c\u00e1 nh\u00e2n, n\u00eau r\u00f5 tr\u00e1ch nhi\u1ec7m c\u1ee7a t\u1eebng ch\u1ee9c danh m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng v\u00e0 c\u1ee5 th\u1ec3.<\/p>\n\n\n\n<p>X\u00e1c \u0111\u1ecbnh ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t c\u1ed1t y\u1ebfu c\u1ee7a KPIs<\/p>\n\n\n\n<p>Ch\u1ec9 s\u1ed1 c\u1ee7a nh\u00f3m b\u1ed9 ph\u1eadn: X\u00e2y d\u1ef1ng d\u1ef1a tr\u00ean c\u01a1 s\u1edf ch\u1ee9c n\u0103ng, nhi\u1ec7m v\u1ee5 c\u1ee7a t\u1eebng nh\u00f3m, b\u1ed9 ph\u1eadn<\/p>\n\n\n\n<p>Ch\u1ec9 s\u1ed1 c\u00e1 nh\u00e2n: \u0110\u01b0\u1ee3c x\u00e2y d\u1ef1ng d\u1ef1a tr\u00ean c\u00e1c KPIs c\u00e1 nh\u00e2n, theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed SMART.<\/p>\n\n\n\n<p>X\u00e2y d\u1ef1ng ch\u1ec9 s\u1ed1 \u0111\u00e1nh gi\u00e1 c\u1ee5 th\u1ec3<\/p>\n\n\n\n<p>X\u00e1c \u0111\u1ecbnh khung \u0111i\u1ec3m cho k\u1ebft qu\u1ea3<\/p>\n\n\n\n<p>M\u1ed7i ch\u1ec9 s\u1ed1 s\u1ebd c\u00f3 c\u00e1c m\u1ee9c \u0111\u1ed9 \u0111i\u1ec3m kh\u00e1c nhau, ph\u1ee5 thu\u1ed9c v\u00e0o m\u1ee9c \u0111\u1ed9 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c \u0111\u1ec1 ra.<\/p>\n\n\n\n<p>\u0110o l\u01b0\u1eddng \u2013 t\u1ed5ng k\u1ebft- \u0111i\u1ec1u ch\u1ec9nh<\/p>\n\n\n\n<p>T\u1eeb nh\u1eefng khung k\u1ec3 tr\u00ean, nh\u00e0 qu\u1ea3n l\u00fd, tr\u01b0\u1edfng b\u1ed9 ph\u1eadn,\u2026s\u1ebd t\u1ed5ng k\u1ebft \u0111\u01b0a ra k\u1ebft lu\u1eadn, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra nh\u1eefng \u0111i\u1ec1u ch\u1ec9nh ph\u00f9 h\u1ee3p.<\/p>\n\n\n\n<p>M\u1ed9t s\u1ed1 c\u00e2u h\u1ecfi kh\u00e1c v\u1ec1 ch\u1ec9 s\u1ed1 KPI<\/p>\n\n\n\n<p>L\u01b0\u01a1ng KPI l\u00e0 l\u01b0\u01a1ng \u0111\u01b0\u1ee3c tr\u1ea3 d\u1ef1a theo hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean. Thay v\u00ec tr\u1ea3 l\u01b0\u01a1ng theo c\u00e1ch truy\u1ec1n th\u1ed1ng, nhi\u1ec1u c\u00f4ng ty \u0111\u00e3 \u00e1p d\u1ee5ng quy t\u1eafc KPI. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap nh\u00e2n vi\u00ean hi\u1ec3u \u0111\u01b0\u1ee3c vai tr\u00f2, nhi\u1ec7m v\u1ee5 c\u1ee7a m\u00ecnh \u0111\u1ec3 tri\u1ec3n khai c\u00f4ng vi\u1ec7c hi\u1ec7u qu\u1ea3, \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau \u0111\u1ec1 ra. \u0110\u1ed3ng th\u1eddi, \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean, th\u00fac \u0111\u1ea9y s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p. B\u00ean l\u01b0\u01a1ng KPI c\u0169ng c\u00f2n c\u00f3 th\u00eam th\u01b0\u1edfng KPI, m\u1ee9c th\u01b0\u1eddng th\u01b0\u1eddng \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho c\u00e1c c\u00e1 nh\u00e2n c\u00f3 k\u1ebft qu\u1ea3 c\u00f4ng vi\u1ec7c cao.<\/p>\n\n\n\n<p>X\u00e2y d\u1ef1ng thang kpi \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c nh\u01b0 th\u1ebf n\u00e0o?<\/p>\n\n\n\n<p>Vi\u1ec7c x\u00e2y d\u1ef1ng thang KPI gi\u1eef m\u1ed9t vai tr\u00f2 quan tr\u1ecdng \u0111\u1ed1i v\u1edbi c\u00e1c t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p hi\u1ec7n nay. Khi \u0111\u1ea1t c\u00e1c thang KPI qu\u00e1 cao s\u1ebd khi\u1ebfn cho nh\u00e2n vi\u00ean trong doanh nghi\u1ec7p c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu, \u00e1p l\u1ef1c v\u00e0 \u1ea3nh h\u01b0\u1edfng t\u1edbi m\u1ee5c ti\u00eau chung c\u1ee7a c\u00f4ng ty. M\u1ed9t trong nh\u1eefng c\u00e1nh \u0111\u01a1n gi\u1ea3n nh\u1ea5t \u0111\u1ec3 x\u00e2y d\u1ef1ng thang KPI hi\u1ec7u qu\u1ea3 \u0111\u00f3 ch\u00ednh l\u00e0 s\u1eed d\u1ee5ng c\u00e1c ti\u00eau ch\u00ed SMART. Ti\u00eau ch\u00ed SMART g\u1ed3m c\u00f3:<\/p>\n\n\n\n<p>Specific: m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3<\/p>\n\n\n\n<p>Measurable: m\u1ee5c ti\u00eau \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c<\/p>\n\n\n\n<p>Attainable: m\u1ee5c ti\u00eau c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c<\/p>\n\n\n\n<p>Relevant: m\u1ee5c ti\u00eau th\u1ef1c t\u1ebf<\/p>\n\n\n\n<p>Time-bound: m\u1ee5c ti\u00eau c\u00f3 th\u1eddi h\u1ea1n c\u1ee5 th\u1ec3<\/p>\n\n\n\n<p>T\u1ea1i sao KPI chi\u1ebfn thu\u1eadt \u0111\u1ea1t nh\u01b0ng m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c?<\/p>\n\n\n\n<p>KPIs chi\u1ebfn thu\u1eadt \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp kh\u00f4ng c\u00f3 t\u00ednh k\u1ebft n\u1ed1i v\u1edbi m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c<\/p>\n\n\n\n<p>KPI chi\u1ebfn thu\u1eadt \u0111\u1eb7t \u1edf m\u1ee9c qu\u00e1 th\u1ea5p n\u00ean c\u00e1c ph\u00f2ng ban, nh\u00e2n vi\u00ean \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u01b0ng kh\u00f4ng \u0111\u1ee7 \u0111\u1ec3 gi\u00fap \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c.<\/p>\n\n\n\n<p>\u0110\u1eb7t qu\u00e1 nhi\u1ec1u ch\u1ec9 ti\u00eau KPI chi\u1ebfn thu\u1eadt khi\u1ebfn cho ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p m\u1ea5t \u0111i t\u00ednh tr\u1ecdng t\u00e2m, ngu\u1ed3n nh\u00e2n l\u1ef1c b\u1ecb ph\u00e2n t\u00e1n khi\u1ebfn cho c\u00e1c ch\u1ec9 ti\u00eau quan tr\u1ecdng kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c.<\/p>\n\n\n\n<p>\u0110\u1eb7t qu\u00e1 nhi\u1ec1u ch\u1ec9 ti\u00eau KPI chi\u1ebfn thu\u1eadt, l\u00e0m cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p m\u1ea5t \u0111i t\u00ednh tr\u1ecdng t\u00e2m, ngu\u1ed3n nh\u00e2n l\u1ef1c b\u1ecb ph\u00e2n t\u00e1n v\u00e0 kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c ch\u1ec9 s\u1ed1 quan tr\u1ecdng.<\/p>\n\n\n\n<p>V\u00ec sao kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c ch\u1ec9 ti\u00eau KPI ?<\/p>\n\n\n\n<p>C\u00f3 r\u1ea5t nhi\u1ec1u l\u00fd do khi\u1ebfn cho \u0111\u01a1n v\u1ecb, doanh nghi\u1ec7p c\u1ee7a b\u1ea1n kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c ch\u1ec9 s\u1ed1 KPI \u0111\u1eb7t ra. M\u1ed9t s\u1ed1 nguy\u00ean nh\u00e2n ph\u1ed5 bi\u1ebfn l\u00e0:<\/p>\n\n\n\n<p>C\u00e1c m\u1ee5c ti\u00eau \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp kh\u00f4ng r\u00f5 r\u00e0ng, kh\u00f4ng ph\u00f9 h\u1ee3p v\u00e0 kh\u00f4ng \u0111\u1ee7 SMART<\/p>\n\n\n\n<p>Truy\u1ec1n th\u00f4ng v\u1ec1 KPI ch\u01b0a \u0111\u1ee7 r\u1ed9ng r\u00e3i, kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng thu\u1eadn c\u1ee7a \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean.<\/p>\n\n\n\n<p>M\u1ed9t s\u1ed1 doanh nghi\u1ec7p ch\u1ec9 x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng KPI cho c\u00f3, m\u00e1y m\u00f3c, r\u1eddi xa c\u00e1c m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a doanh nghi\u1ec7p.<\/p>\n\n\n\n<p>Kh\u00f4ng c\u00f3 ng\u01b0\u1eddi qu\u1ea3n l\u00fd, nh\u00f3m chuy\u00ean tr\u00e1ch \u0111\u1ec3 theo d\u00f5i, \u0111\u00e1nh gi\u00e1, t\u1ed5ng h\u1ee3p KPI \u0111\u1ec3 \u0111\u01b0a ra c\u00e1c c\u1ea3nh b\u00e1o k\u1ecbp th\u1eddi trong qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n KPI.<\/p>\n\n\n\n<p>\u0110\u1ed9i ng\u0169 nh\u00e2n vi\u00ean y\u1ebfu k\u00e9m, kh\u00f4ng \u0111\u1ee7 kh\u1ea3 n\u0103ng \u0111\u1ea1t KPI \u0111\u1ec1 ra.<\/p>\n\n\n\n<p>V\u00ed d\u1ee5 v\u1ec1 KPI ph\u1ed5 bi\u1ebfn cho t\u1eebng b\u1ed9 ph\u1eadn<\/p>\n\n\n\n<p>Kh\u1ed1i b\u00e1n l\u1ebb<\/p>\n\n\n\n<p>Doanh thu 70 tri\u1ec7u\/th\u00e1ng.<\/p>\n\n\n\n<p>B\u00e1n h\u00e0ng v\u1edbi c\u00e1c doanh s\u1ed1 theo k\u1ef3 c\u1ee7a m\u1ed9t c\u1eeda h\u00e0ng \u0111\u1ea1t 200 tri\u1ec7u.<\/p>\n\n\n\n<p>Doanh s\u1ed1 c\u1ee7a m\u1ed7i nh\u00e2n vi\u00ean \u0111\u1ea1t 500 tri\u1ec7u\/th\u00e1ng.<\/p>\n\n\n\n<p>Ph\u00f2ng nh\u00e2n s\u1ef1<\/p>\n\n\n\n<p>T\u1ef7 l\u1ec7 nh\u00e2n vi\u00ean th\u00f4i vi\u1ec7c 9%\/n\u0103m<\/p>\n\n\n\n<p>N\u0103ng su\u1ea5t lao \u0111\u1ed9ng c\u1ee7a nh\u00e2n vi\u00ean \u0111\u1ea1t 50 tri\u1ec7u\/ng\u01b0\u1eddi<\/p>\n\n\n\n<p>T\u1ef7 l\u1ec7 c\u00e1c cu\u1ed9c tuy\u1ec3n d\u1ee5ng \u0111\u1ea1t m\u1ee9c th\u1eddi gian tuy\u1ec3n d\u1ee5ng 12 ng\u00e0y.<\/p>\n\n\n\n<p>Ph\u00f2ng kinh doanh<\/p>\n\n\n\n<p>Gi\u00e1 tr\u1ecb l\u0169y k\u1ebf s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch h\u00e0ng trong n\u0103m \u0111\u1ea1t 30 tri\u1ec7u<\/p>\n\n\n\n<p>Doanh thu b\u00e1n h\u00e0ng 2000 tri\u1ec7u<\/p>\n\n\n\n<p>T\u1ed5ng s\u1ed1 cu\u1ed9c g\u1ecdi th\u1ef1c hi\u1ec7n 3000<\/p>\n\n\n\n<p>Kh\u1ed1i c\u00f4ng ngh\u1ec7<\/p>\n\n\n\n<p>Doanh thu th\u01b0\u1eddng xuy\u00ean h\u00e0ng th\u00e1ng, h\u00e0ng qu\u00fd<\/p>\n\n\n\n<p>T\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng c\u0169<\/p>\n\n\n\n<p>S\u1ed1 l\u01b0\u1ee3ng giao d\u1ecbch th\u00e0nh c\u00f4ng<\/p>\n\n\n\n<p>Th\u1eddi gian x\u1eed l\u00fd c\u00e1c giao d\u1ecbch<\/p>\n\n\n\n<p>V\u1edbi c\u00e1c n\u1ed9i dung th\u00f4ng tin trong b\u00e0i vi\u1ebft tr\u00ean \u0111\u00e2y, hy v\u1ecdng s\u1ebd gi\u00fap b\u1ea1n hi\u1ec3u \u0111\u01b0\u1ee3c kh\u00e1i ni\u1ec7m KPI l\u00e0 g\u00ec? C\u00e1ch x\u00e2y d\u1ef1ng KPI hi\u1ec7u qu\u1ea3. B\u1ea5t k\u1ef3 th\u1eafc m\u1eafc n\u00e0o c\u1ea7n \u0111\u01b0\u1ee3c gi\u1ea3i \u0111\u00e1p, h\u00e3y li\u00ean h\u1ec7 v\u1edbi Vietlearn.org t\u1ed5ng \u0111\u00e0i lu\u00f4n m\u1edf h\u1ed7 tr\u1ee3 b\u1ea1n.<\/p>\n\n\n\n<p><\/p>\n\n\n\n\n\n\n","protected":false},"excerpt":{"rendered":"<p>Ghi ch\u00fa: T\u00e0i li\u1ec7u tr\u00edch d\u1eabn KPI l\u00e0 g\u00ec? L\u00e0 m\u1ed9t trong nh\u1eefng ch\u1ec9 s\u1ed1 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c nhi\u1ec1u c\u00f4ng ty, doanh nghi\u1ec7p \u00e1p d\u1ee5ng. Ch\u1ec9 s\u1ed1 KPI kh\u00f4ng ch\u1ec9 gi\u00fap doanh nghi\u1ec7p n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c kh\u1ea3 n\u0103ng l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean m\u00e0 c\u00f2n gi\u00fap c\u00e1c c\u1ea5p qu\u1ea3n l\u00fd \u0111\u1ec1 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_disable_autopaging":false},"categories":[1],"tags":[],"class_list":["post-3721","post","type-post","status-publish","format-standard","hentry","category-general"],"_links":{"self":[{"href":"https:\/\/www.vietlearn.org\/kien-thuc\/wp-json\/wp\/v2\/posts\/3721","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vietlearn.org\/kien-thuc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vietlearn.org\/kien-thuc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vietlearn.org\/kien-thuc\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vietlearn.org\/kien-thuc\/wp-json\/wp\/v2\/comments?post=3721"}],"version-history":[{"count":0,"href":"https:\/\/www.vietlearn.org\/kien-thuc\/wp-json\/wp\/v2\/posts\/3721\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.vietlearn.org\/kien-thuc\/wp-json\/wp\/v2\/media?parent=3721"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vietlearn.org\/kien-thuc\/wp-json\/wp\/v2\/categories?post=3721"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vietlearn.org\/kien-thuc\/wp-json\/wp\/v2\/tags?post=3721"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}